Desktop Support Staff Jobs

Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems

Basic knowledge of SOE and group policies

Good knowledge of MS Office tools installation & troubleshooting

Excellent customer service and people skills

Field experience supporting a variety of technologies and services

Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

2. Proficiency with Ms Excel (mandatory). Experience/knowledge in Ms Access and SQL is a plus

3. To perform balance transfer process at OD1

4. Transaction maintenance post OD1 for Unit Trust product (for CIO)

1. D3/S1, any major, fresh graduates are welcome

3. Ability to work in a team

4. Meticulous, has attention to details

Providing basic training in computer operation and management.

Min. 2 years experience in similar role.

Basic knowledge of Active Directory, Exchange, and Apple OS.

Strong analytical and problem solving skills.

Excellent communication skills, both oral and written.

Travelling to the client’s location or connecting via a remote link.

Capabilities needed to deliver in-person and remote IT aid.

Remotely or physically assists in computer-related concerns.

At least 4 year(s) of working experience as a desktop support technician or equivalent.

Fantastic installation, diagnostic, upgrade, and restoration abilities.

Excellent communication and coordination skills

Install, modify, clean and repair monitors, keyboards, mice, central processing units (CPUs), printers and other peripherals.

Good written and oral communications skills with clients and management as well as people skills.

Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.).

Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc),

Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

Experience with Anti-spyware and Anti-virus software.

Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Uses MS product and process knowledge along with discretion to respond to tickets

Strong and effective verbal and written communication skills

General Qualification in Technology (Technical Diploma) or equivalent

India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent

A moderate number of years work experience

Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred

Have remote troubleshooting capabilities using desktop management software

Mastering Ivanti Application software and Microsoft Intune, Bit Locker and Windows Defender, and endpoint security (Patch Management & Anti Virus)

Manage and monitor network and IT infrastructure

Manage and monitor antivirus and firewall software to protect systems from security threats

Manage and update operating systems, security patches, and applications on client computers

Handling direct users remotely or on-site

• Common inventory management techniques knowledge

Working technical knowledge of Microsoft Office Products, antivirus products, and desktop services to allow for the resolution of software application issues.

Ability to utilize provided knowledge articles to resolve issues with client-specific applications.

Customer-facing “soft skills” including strong verbal and written communications

Ability to apply an intermediate level of subject matter knowledge to solve a variety of common IT issues.

Candidate must have at least 2 years of relevant experience.