It Desktop Support Engineer

IT Skills and Experience

Desired Experience:

• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Field experience supporting a variety of technologies and services
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Familiar with Networking and Data Centre
• Basic knowledge of SOE and group policies
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Printer support
• Computer OS/Peripherals troubleshooting

Personal Attributes:

• Good knowledge of Infrastructure support.
• A self-starter, motivated to push the limits and think outside of the box
• Well organized and extremely detail-oriented
• Ability to work with and maintain confidential information
• Excellent End-user computing skills.
• Strong customer service ethic and great communication skills, both oral and written
• Fondness for solutions that are simple, elegant, and effective
• Can work both independently and in a collaborative team-oriented environment
• Strong analytical and problem-solving capabilities
• Passionate about delivering quality no matter what you are doing

In-depth knowledge of:

• PC Laptop peripherals, including printers
• Microsoft Office applications
• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Mobile devices
• PC Laptop hardware

Basic knowledge of:

• Apple OS
• Active Directory
• Exchange
• SCCM
• Data Centre
• Networking

IT Qualifications

At least two of the following:

• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• CompTIA A+ Certification
• PC Laptop OEM Maintenance Certification
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 1 year of relevant experience.