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Customer Success Analyst Jobs

Customer Support Analyst Jobs
By Mari Works Solution At Jakarta Raya, Indonesia
Has a deep understanding of products or services offered by a company
Has related experience is a plus
Possess advanced Ms. Excel skills or formulas (sum, vlookup, pivot table, filter, countif, sumif)
Excellent communication, sales, and customer service skills
Handling end-to-end by helping client's inquiries based on the severity (client request, administration, and client complaint)
Coordinated with IT and Business teams regarding the issue
Business Operations Analyst - Customer Success
By Nimbly Technologies At Jakarta Raya, Indonesia
Collaborate with various teams to gather and analyze business requirements, translating them into actionable insights and recommendations.
Bachelor's degree in Business Administration, Finance, Statistics, or a related field.
Minimum of 2-3 years of experience as a Business Analyst or in a similar analytical role.
Strong analytical skills with the ability to interpret complex financial data, identify trends, structured problem solving, and draw meaningful conclusions.
Strong critical thinking skills to analyze problems and propose effective solutions.
Excellent communication and presentation skills.
Customer Success Analyst Jobs
By Koltiva At Jakarta Raya, Indonesia
Diploma-3 / bachelor’s degree majoring in marketing, management, or any related fields.
Excellent time management and initiative.
Minimum 3 years of experience in Customer Success.
What are the key responsibilities of the Customer Success Analyst
What is the requirement of the Position?
Respond to inbound chats from the Web, emails, and phone.

Are you passionate about helping customers succeed? We are looking for a Customer Success Analyst to join our team and help our customers reach their goals. As a Customer Success Analyst, you will be responsible for providing data-driven insights to help our customers make informed decisions. If you are an analytical problem solver with a passion for customer success, this is the job for you!

Overview A Customer Success Analyst is responsible for ensuring that customers are satisfied with the products and services they receive. They work closely with customers to identify their needs and develop strategies to meet those needs. They also provide technical support and troubleshooting assistance to customers. Detailed Job Description A Customer Success Analyst is responsible for providing customer service and support to customers. They must be able to identify customer needs and develop strategies to meet those needs. They must be able to troubleshoot customer issues and provide technical support. They must be able to analyze customer data and provide insights to help improve customer satisfaction. They must be able to communicate effectively with customers and other stakeholders. Job Skills Required
• Excellent customer service and communication skills
• Ability to analyze customer data and provide insights
• Ability to troubleshoot customer issues
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of product and service offerings
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous customer service experience
• Knowledge of customer relationship management (CRM) systems
• Knowledge of product and service offerings
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of product and service offerings
• Knowledge of customer data analysis
Job Experience
• Previous customer service experience
• Previous experience in customer success or related field
Job Responsibilities
• Provide customer service and support to customers
• Identify customer needs and develop strategies to meet those needs
• Troubleshoot customer issues and provide technical support
• Analyze customer data and provide insights to help improve customer satisfaction
• Communicate effectively with customers and other stakeholders
• Monitor customer feedback and provide feedback to management
• Develop and implement customer success strategies