Customer Escalation Jobs

Manage and assist workload during peak time to maintain service to customer

Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.

Ensure all interaction services normal and on target service level

Monitor and provide response for any escalation

Perform team monitoring and coaching to improve team performance

Coordinate with training team and Quality assurance for quality improvement

Manage and assist workload during peak time to maintain service to customer

Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.

Ensure all interaction services normal and on target service level

Monitor and provide response for any escalation

Perform team monitoring and coaching to improve team performance

Coordinate with training team and Quality assurance for quality improvement