Customer Advisor Nespresso Jobs

Be responding to customers on pre-sales/ after sale service too.

Understand customers' query and responds to them with correct information.

Escalate the ticket to related team/department if further clarification needed.

Follow up on every ticket with relevant department and ensure customer informed on the progress/solution.

Convert customer to spend with us thru phone/email/live chat.

Answering calls from customers or Check and reply emails/live chat from customers with friendly and professional manner.

At least 5 years’ experience in management consulting and systems integration in a top tier professional services firm

6+ years of management consulting experience

Provide a focal point for the team to help understand capabilities, offerings, client references

Strong Practice/Offering building proven track record

At least 4 years’ experience working in projects related to the core domains

Experience working across diverse teams to facilitate solutions

At least 5 years’ experience in management consulting and systems integration in a top tier professional services firm

6+ years of management consulting experience

Provide a focal point for the team to help understand capabilities, offerings, client references

Contribute content and advice to the offering development process

Help establish capability and skills models for the core domains

Strong Practice/Offering building proven track record

Provide the highest level of customer service throughout ownership experience across digital platforms

Pull vehicle logs and submit for remote diagnosis and repair, accurately recording repair orders, interactions and data into our systems

Relevant experience in delivering excellent service, preferably from a technical or automotive environment

Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers

Excellent problem-solving skills, and strong ability to take initiative and be proactive

Adopt new digital tools with ease and adapt quickly to new process changes

Strong computer navigation skills and PC Knowledge

Based on location and/or program, additional experience/skills may be required

Minimum of two years of college education. No prior call center experience is required

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Maintain basic knowledge of client products and/or services

Offer additional products and/or services

Minimum 1 year experience in Customer Service, Sales in retail industry would be a plus.

Generate and processes merchandise data as necessary.

Assist and answer customer questions and queries through our existing communication channels i.e phone calls / email / live chat.

Ensure end to end follow up on customers issue from ticket raised till solution given and case closed.

Be responding to customers on pre-sales/ after sale service too.

Pre-sales service - Answering calls from customers or Check and reply emails/live chat from customers with friendly and professional manner.