Call Center Priority Jobs in Kota Depok, West Java

Strong leadership and people management skills, with the ability to inspire and motivate a team.

Proven experience in managing call center operations, preferably in a supervisory or managerial role.

Familiarity with call center technologies and systems, such as CRM, IVR, and workforce management tools.

Manage call routing and workforce management systems to optimize staffing levels, schedule adherence, and resource utilization.

Develop and deliver training programs to enhance the skills and knowledge of call center representatives.

Develop and maintain regular reports and dashboards to track call center performance, identify trends, and present actionable management insights.

Manage the reception area and staff to ensure effective communication both internally and externally

Provide office guests with a hospitable experience

Excellent written and verbal communication skills

Supervise the maintenance of office areas, equipment, and facilities

Interact with IT, phone and building personnel as needed

Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Manage incoming calls, and guest inquiries from multiple channels (eg. from Email, Facebook, chats, etc)

Any other ad-hoc tasks as assigned by the manager in-charge

Excellent customer service and communication skills in English and Mandarin (to liaise with Chinese speaking individuals)

Placement: Batam, Indonesia (onsite work)

Address any questions or issues that guests may have in regard to company products or services promptly

Follow up on customer outstanding inquiries

Good knowledge of banking funding/wealth management products and services

Offer financial and investment advice to the clients after assessing their requirements. supported by dedicated product specialist team (Loan, WM, etc)

Min >5 years experience as Relationship Manager Funding/ Lending

Well developed interpersonal, relationship and communication skills

Prospect new clients and secure new relationships (NTB), meeting the assigned targets and profitability

Build long-term relationships with clients and penetrate portofolio (ETB)