E-Services Officer Jobs
By Maybank At Taguig, Philippines
Acknowledges and answers the emails coming in the Customer Care email and social media channel within the agreed SLA.
Acknowledges and answers the emails coming in the M2E Helpdesk within the agreed SLA.
With at least two (2) years work experience in the same capacity and in related fields
Excellent knowledge of Facebook and other social media best practices
Collates and prepares data received through these channels for the consumption of relevant stakeholders.
Graduate of any business course

Are you looking for a challenging and rewarding role in business services? We are looking for an experienced Business Services Officer to join our team and help us provide exceptional customer service to our clients. You will be responsible for managing customer accounts, processing payments, and providing administrative support. If you have excellent organizational and communication skills, we want to hear from you!

Overview:

Business Services Officers are responsible for providing administrative and operational support to businesses. They are responsible for managing the day-to-day operations of the business, including customer service, financial management, and human resources. They also provide advice and guidance to business owners and managers on a range of topics, such as business strategy, marketing, and legal issues.

How To Become an Business Services Officer:

To become a Business Services Officer, you will need to have a bachelor’s degree in business administration or a related field. You may also need to have experience in a related field, such as accounting or finance. Additionally, you may need to have a certification or license, depending on the type of business you are working for.

Business Services Officer Skills:

• Excellent customer service skills
• Knowledge of business operations and processes
• Ability to manage multiple tasks and prioritize workloads
• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Knowledge of financial management and accounting principles

What is Business Services Officer Knowledge?

• Business operations and processes
• Financial management and accounting principles
• Human resources management
• Business strategy and marketing
• Legal issues
• Customer service
• Project management

What is Business Services Officer Responsibilities?

• Manage the day-to-day operations of the business
• Provide advice and guidance to business owners and managers
• Handle customer service inquiries
• Manage financial operations, including budgeting and accounting
• Oversee human resources activities, such as recruitment and training
• Develop and implement business strategies and plans
• Monitor and analyze business performance
• Ensure compliance with legal and regulatory requirements

What is Business Services Officer Experience?

• Previous experience in a related field, such as accounting or finance
• Experience in customer service or project management
• Experience in business operations and processes
• Experience in financial management and accounting
• Experience in human resources management
• Experience in business strategy and marketing
• Experience in legal issues

What is Business Services Officer Qualifications?

• Bachelor’s degree in business administration or a related field
• Certification or license, depending on the type of business
• Proficiency in Microsoft Office Suite
• Knowledge of financial management and accounting principles
• Knowledge of business operations and processes
• Ability to manage multiple tasks and prioritize workloads
• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills

Business Services Officer Education:

• Bachelor’s degree in business administration or a related field
• Professional certifications in business operations, financial management, or human resources
• Courses in business strategy, marketing, and legal issues
What tools help Business Services Officer work better?
• Customer relationship management (CRM) software
• Accounting software
• Project management software
• Human resources management software
• Business intelligence software
• Data analysis software
Good tips to help Business Services Officer do more effectively?
• Stay organized and prioritize tasks.
• Develop and maintain strong relationships with customers, vendors, and other stakeholders.
• Monitor and analyze business performance and identify areas for improvement.
• Stay up to date on industry trends and best practices.
• Develop and implement strategies to increase efficiency and reduce costs.
• Ensure compliance with legal and regulatory requirements.
Common Business Services Officer interview questions?
• What experience do you have in business operations and processes?
• How have you managed customer service inquiries in the past?
• What strategies have you implemented to increase efficiency and reduce costs?
• How have you managed financial operations, such as budgeting and accounting?
• What experience do you have in human resources management?
• How have you developed and implemented business strategies and plans?