Vacation Consultant (Japanese Speaking)

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Position Overview:

Each Vacation Consultant is responsible for consistent and accurate presentations to Anantara Vacation Club (AVC) tour guests, to achieve defined revenue targets, while at all times maintaining a professional and personal image in upholding AVC’s standards of integrity, quality and service to both internal and external customers.

Additionally the attainment of an average of five (5) verifiable owner referral leads for each new purchaser either at the point of presentations or by the 15th day of the month following the presentations date is also a key component of your role. An additional and rewarding component of your position is to also source your own qualified self-generated (direct) tour guests keeping adhering at all times to the site generated guidelines as advised from to time.

You will be given specific training to familiarize yourself with the intricacies of AVC’s Points Shared Ownership Product, the content of all legal documentation and the compliance rules and presentations policies to ensure you have a thorough understanding of your career responsibilities.

Key Responsibilities:

Include the following. Other duties may be assigned.

• Present the AVC Presentation consistently and accurately,
• Maintain current presentations information and materials,
• Treat all guests whether they purchase or not with the utmost respect and courtesy ensuring high levels of customer satisfaction,
• Respect and participate with your colleagues to maintain a ‘one team’ ethos.
• Support the companies marketing strategies,
• Ensure that at all times you represent the company in an ethical, moral and professional manner, ensuring that the company and its associated brands are not compromised,
• Set and review performance goals weekly, monthly and YTD,
• Adhere to the ‘New Owner’ quality assurance and follow up procedures as determined by your direct report,
• Effectively deliver required revenue targets,
• Be an active and punctual participant in all presentations and training meetings,

Key Performance Indicators:

• Conduct a professional personal presentation,
• Perform as an active and positive team member.
• Maintain high standards of grooming, personal hygiene, dress code and punctuality,
• Attainment of high internal and external customer satisfaction,
• Achievement of all personal revenue efficiency targets established as part of defined goals,

Required Skills and Attributes:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions:

• Excellent listening skills, and verbal & non-verbal communications,
• Works independently, as well as being an active team player,
• Multi-tasks,
• Presents oneself as a professional role model.
• Positive and enthusiastic attitude,
• Excellent communication skills,
• Problem solving and negotiating ability,

Qualifications

Education &/or Experience:

• Tertiary or University education desirable, though not an essential requirement.
• A minimum of one year’s experience in the Shared Ownership selling profession, and/or two years’ experience in the direct selling profession,

Additional Information

Japanese Native Speaking