Technology Innovation Manager Jobs

WHAT YOU’LL DO:

The Technology Innovation Manager (TIM) is a key member of Topgolf South Jakarta management team, ensuring technology is leveraged in support of streamlining operations whilst creating memorable customer experiences. He/she will provide IT system and end user support for various technology solutions at the Topgolf South Jakarta venue such as networks, servers, applications and end user devices. The TIM will also be involved in supporting state-of-the-art audio visual and gaming technology to create memorable moments for our guests. Apart from the technical background, the TIM must also be equipped with strong project management skills to manage internal stakeholder and project delivery requirements during the pre-opening phase, and transition into a venue-based technology operations role post-opening with strategic focus on system performance, security and availability.

HOW YOU’LL DO IT:

• Establish clear TI related standards, procedures, policies and processes to safeguard data integrity and governance.
• Define and build the TI strategy and road map for the organization to align with company’s TI policy.
• Develop and support high performance culture within the team.
• Manage external vendors and fully participate in vendor evaluation process.
• Maintain and ensure licenses and subscription compliance for all software.
• Proactively monitor, identify and resolve system problems to minimize impact to the business operations and guest experiences.
• Manage vendor service level agreements (SLAs).
• Provide a high level of systems uptime and TI support to all users and business operations.
• Manage and lead the Technology Innovation (TI) team and partner with internal business units to maximize system performance and operational processes.
• Provide continuous technology training to all users.
• Manage and maintain network, servers, gaming and non-gaming systems interfaces, POS, computers and printers.
• Responsible for management, support and upkeep of all technology at the Topgolf South Jakarta venue.
• Lead all venue-related Technology projects, including but not limited to IT solutions, application development, enterprise architect, etc.
• Develop and manage the annual technology capital and operating budgets.
• Co-ordinate with the corporate technology team and local operations teams for major software updates and system upgrades.
• Work closely with the Regional Executive team, Projects team and other key stakeholders in the pre-opening phase. Actively participate in project meetings and provide technology inputs and updates to ensure management are aware of all known technology projects or issues.

WHAT WE’RE LOOKING FOR:

• At least 10 years of management and technical experience with IT Infrastructure, hospitality application, and technical hospitality operations.
• Strong analytical skills with a data analytical mindset
• Positive attitude towards challenges and the drive to excel forward and others.
• Local candidates and those with a right to live and work in Indonesia are strongly preferred
• Good understanding of principles, practices, techniques and capabilities of large-scale computer and multiple platform operations and equipment
• Strong communication skills with the habit of information knowledge sharing and transfer.
• Bachelor’s degree, diploma or equivalent work experience in computer sciences, computer engineering or a related field.
• Flexibility regarding work schedule to meet position needs outside of regular business hours.
• Ability and motivation to learn new technologies quickly and with minimal support and guidance.
• Proven ability to influence and lead Technology Innovation
• Listens, comprehends and understands end-user needs and uses experience to react accordingly.
• At least 3 years of project management experience.
• Strong command of English and Bahasa Indonesia.
• Friendly persona, great interpersonal skills and able to build connections quickly.
• Demonstrate Topgolf’s Core Values at all times: Fun, One Team, Excellence, Courage and Caring.

Seniority Level: Head

Location: South Jakarta

Reports To: Director of Operations

Start Date: October 2023

ABOUT TOPGOLF

Topgolf is a technology enabled, global golf entertainment brand that believes in the unlimited power of play and brings joy through more ways to play the game of golf. What started as a simple idea to enhance the game has grown into a movement that is bringing new players, new personalities and new attitude to modern golf. With more than 80 sports and entertainment complexes across the world, including North America, South America, Europe, Middle East, Asia and Oceania, Topgolf serves more than 20 million guests annually – creating moments that matter for all.

Whether you’re an aspiring golf pro or picking up a club for the first time, Topgolf is everyone’s game. Our giant targets make it easy to score no matter your swing. And our micro-chipped golf balls and Toptracer technology will score themselves, so you can focus on the fun. Paired with an outstanding food and beverage menu, climate-controlled hitting bays and music, every Topgolf has an energetic hum that you can feel right when you walk through the door.

TG SEA Development Pte Ltd is a Singapore-based, privately held organization established for developing and operating Topgolf in Southeast Asia. Our first venue, Topgolf Megacity in Greater Bangkok, was successfully launched in August 2022, and more venues will soon follow in other major cities across Southeast Asia. Every venue will offer up to 400,000 guests p.a. a perfect place for celebrations, for spending quality time with family and friends, for corporate events and for perfecting your golf swing.

WHY WORK AT TOPGOLF

Working for Topgolf in Southeast Asia is a unique opportunity to work in a fast-growing, ambitious company. Our Playmakers (Team Members) are united by the unique, lively culture that is supported by our Core Values: Fun, One Team, Excellence, Courage and Caring.

We share a passion for delivering terrific guest service. We are a caring, inclusive employer that believes in the growth of talents. You will benefit from extensive development opportunities.

FOR MORE INFORMATION

Please visit www.tgeadevelopment.com and www.topgolfthailand.com