Senior Sales Manager - Weddings & Events

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Senior Sales Manager - Weddings & Events assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Weddings & Events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.

What will I be doing?

As the Senior Sales Manager - Weddings & Events, you will be responsible for performing the following tasks to the highest standards:

• Handle guest feedback or complaints.
• Complete sales targets and related tasks set by the hotel.
• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.
• Produce quotations efficiently, send contracts to customers and follow-up promptly.
• Conscientiously perform assigned tasks and special tasks.
• Be familiar with hotel product knowledge and related activities.
• Coach the Sales team to always ensure that quality services and products are delivered to customers.
• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
• Responsible for the promotion and sales of all products of the hotel, including but not limited to Weddings & Events, etc.
• Chair and attend meetings as needed.
• The department reserves the right to change or supplement the job description if necessary.
• Recommend other hotel chains within the group to clients.
• Complete the relevant Hilton University courses promptly and pass the tests.
• Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.
• Lead the Sales team to achieve departmental goals.
• Actively participate in the development of marketing plans and collaborate to achieve budgets.
• Show clients around the hotel.
• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager.
• Send the team’s work order promptly and ensure that the relevant departments receive relevant information.
• Assist the Director of Sales to allocate daily work effectively according to the Sales team structure.
• Operate the hotel reservation system to book rooms, Weddings & Events venues, etc.
• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
• Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability.
• Welcome key customers, team leaders and VIPs to the hotel when they arrive.
• Maximize sales at all times and effectively forecast team and banquet revenue.

What are we looking for?

A Senior Sales Manager - Weddings & Events serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Have certain customer resources.
• Understand local customers and have strong market analysis ability.
• Hospitality: Volunteer to provide unparalleled hospitality.
• Good communication, organization and presentation skills.
• 3 years or above hotel sales and related experience.
• Good English and Chinese reading and writing skills to meet business needs.
• Able to lead by example.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Able to work under strong pressure.
• Now: Operate with urgency and discipline.
• Ownership: take responsibility for your actions and make decisions.
• College degree.
• Integrity: Do what you should do all the time.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

LXR Bali

Schedule

Full-time

Brand

LXR by Hilton

Job

Sales