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Retail Area Manager Jobs
Company | Love, Bonito |
Address | Kota Jakarta Selatan, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Teknologi, Informasi, dan Internet |
Expires | 2023-10-12 |
Posted at | 7 months ago |
About Us
- Strategize manpower resource planning and management for all stores (including but not limited to manage shift schedules, retail staff budgeting, monitor the performance of team productivity and efficiency, socialise employment SOPs, and implement disciplinary metrics) to achieve optimal staffing levels and build a high performing retail store team
- Set standards and objectives for store teams to ensure the team provides seamless customer experience and operational process; inspire and enable the team to provide a top notch and LB service to all customers through training and mentoring with the Retail Trainer
- Assist Retail Manager in building a strong and high performing retail store team to achieve the desirable and targeted KPI and store metrics target, to improve store and team productivity, and to ensure the profitability of all stores
- Implement, monitor, and evaluate general store administration/operational aspects to ensure compliance with policies and procedures in Love, Bonito, and to increase store productivity and efficiency
- Monitor retail store customer experience (including customers inquiries and complaints), facilitate escalated complaints and solutions findings, and develop strategies to enhance the customer experience to ensure retail store customer satisfactions
- Identify business opportunities and actively engage in anticipating business impact or roll out plans; provide input in developing effective and scalable solutions to improve operational efficiency
- Maintain attractive store conditions, by working closely with the Visual Merchandising team, to optimise layout and displays in-store; support brand and visual campaigns of new tacticals and launches, develop strategies to enhance future sales, and evaluate the performance
- Collaborate closely with Retail Expansion & Development Project for the brainstorming and execution of campaigns, events, improvements, and store openings.
- Responsible for the achievement of all stores' performance targets by monitoring daily/weekly/monthly/yearly performance, analysing the performance, identifying the challenges in the floor, suggesting the right assortment to different customers in different shopping malls and providing insights and actionables initiatives to ensure all performance metrics achievements
- Responsible for retail marketing initiatives analysis, execution, and evaluation to improve overall performance metrics and gain awareness
- Monitor retail store inventory matters by proactively monitoring store inventory level to ensure the highest level of inventory accuracy, ensure stock taking exercises in store, monitor Return & Exchange process, to ensure the accuracy and efficiency of the store inventory management
- Undertake sound financial management to ensure stores are profitable; by ensuring all of the stores to provide 100% accurate financial reports and resolutions to ensure an efficient resource usage to increase profitability.
- Extremely customer-centric and genuinely enjoys serving and getting to know customers better.
- Data centric and tech-savvy.
- Strongly self-motivated, to include studying and maintaining working knowledge of industry standards and trends
- Strong leadership and interpersonal skills with a proven ability communicate across different levels of an organisation
- Minimum diploma degree in finance/communications/marketing/merchandising
- Minimum 2 years of experience in managing a retail team(s) - both front and back of house.
- Minimum 5 years of experience in the retail industry, preferably in fast fashion.
- Able to work a schedule that reflects the business levels and needs of the stores.
- Distinct communication skills, to include a willingness to offer positive and negative feedback as needed
- A performance-driven attitude with a hunger and thirst for results and sales.
- Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
- Good understanding and huge passion for retail women fashion apparel business
- A high degree of professionalism, work ethic, grit, judgement, and keen attention to detail
- A good team player, a self-starter, decision maker, gap spotter, captain of the ship.
- A Love, Bonito ambassador who believes in and embodies our culture and core values
- A passion and genuine love for people; you are a strong leader and are passionate about training, coaching, and mentoring a strong team of 100 people.
- Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment
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