Research Ops Intern (Remote)

We at Flip are looking for a Research Ops Intern to join our team as part of the UX Research team to drive the operational activities as part of research. This role primarily works alongside UX Researchers to identify and execute improvements on participants recruiting, scheduling and their relationship management post research. You’ll work closely with various departments such as Procurement, Finance, Operations, Data.
About Flip
Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.
After seven years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.
At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.
What you’ll do:

• Recruit internal and external research participants for our research projects both qualitative and quantitative
• Formalise our research participant recruitment process
• Help to create interview project transcripts
• Manage the billing and procurement of our research tools
• Organise and maintain research repository for research documentation
• Manage scheduling and logistical needs in research project including but not limited to consent form, incentives, research tools, venues, etc
• Work closely with researcher to build participant recruitment profiles

What you’ll need:

• High interest in research and willing to learn about research
• Experienced in handling project management or research is prefered
• Strong verbal and written communication skills
• Strong organisation skills, project management, pay attention to detail, accuracy and able to work either independently or in a team
• Bachelor’s degree in any major from a reputable University. Minimum final year students (at least 3rd year)
• Basic skills on Microsoft and GSuits products
• At least having knowledge on the research process, and have 1 research project it will be a plus