Regional Service Excellence (Placement : Serang)

Responsibilities :

• Maintain & Ensure both SOP & Compliance work properly
• Monitor, calculate and analyze Visitor Traffic Trend and KPI
• Planning daily activities of his/ her subordinates
• Develop Partners and Resellers to expand Sales & Service
• Maintain & Ensure the Integrity of all Subordinate
• Manage Store Profitability
• Zero Unbalance Cash
• Manage several Store (XL Center) & Subordinate to serve customer needs excellently
• Would be take care 4 XL Center Banten Area : Serang, Cilegon Rangkasbitung and Tangerang
• Addressing and resolving customer's complaints
• Maintain & Ensure High Net Promotor Score

Requirements :

• Retail and digital sales management skill
• Training and development experience
• Proficient in all Microsoft Office applications
• Strong leadership, communication, negotiation and collaboration skills
• Bachelor's degree in any major
• Willing to be placed in Banten
• Highly motivated person
• Exceptional customer service or sales skills
• Min. 4 years relevant experience in Customer Service or Sales