Order Processing Team Leader

Order Processing Team Leader

Optimus Consulting is currently assisting one of our client in multinational pulp & paper manufacture company in Jakarta, looking for Order Processing Team Leader role.

This role having responsibility for supervising and coordinating a team of order processing specialists to ensure the

smooth and accurate processing of customer orders. Playing a vital role in maintaining high levels of customer satisfaction, optimizing workflows, and fostering a collaborative work environment.

Responsibilities

Team Supervision and Leadership :

• Lead, motivate, and supervise a team of order processing specialists, providing guidance, training, and support to ensure the team's success.

• Set clear performance objectives, monitor individual and team performance, and provide regular feedback and coaching to drive continuous improvement.

• Foster a positive and collaborative team culture, promoting effective communication, problem-solving, and cross-functional collaboration.

Order Processing Management:

• Oversee the end-to-end order processing cycle, ensuring accurate and timely order entry, validation, and fulfillment.

• Allocate workload among team members, ensuring efficient distribution of tasks and adherence to established processing timelines.

• Monitor order queues, prioritize urgent requests, and address any bottlenecks or issues that may impact order processing efficiency.

Quality Control and Accuracy:

• Ensure all orders are processed accurately, including verifying product availability, pricing, and customer information.

• Implement quality control measures to minimize errors, conduct regular audits, and provide feedback to the team to drive accuracy and efficiency.

• Investigate and resolve any order-related issues, discrepancies, or exceptions in collaboration with relevant stakeholders.

Customer Service and Communication:

• Collaborate closely with customer service teams to address inquiries, resolve orderrelated issues, and provide timely updates to customers.

• Act as a point of contact for escalated customer concerns or complex order inquiries, ensuring timely and satisfactory resolution.

• Maintain open lines of communication with internal stakeholders, such as sales, inventory, and logistics teams, to streamline order processing and address any potential issues proactively.

Process Improvement and Optimization:

• Identify opportunities to improve order processing workflows, streamline procedures, and enhance efficiency without compromising accuracy or customer satisfaction.

• Analyze data and key performance indicators to identify trends, bottlenecks, and areas for improvement.

• Collaborate with cross-functional teams to implement process enhancements, leverage technology solutions, and drive continuous improvement initiatives.

Qualifications

• Strong attention to detail and a commitment to accuracy in order processing activities.
• Proven experience in order processing, order management, or a similar role, with a track record of success in team leadership.
• Flexibility and adaptability to navigate changing priorities and handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, stakeholders, and customers.
• Proficiency in using order management systems, CRM software, and Microsoft Office Suite.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Candidate must possess at least Bachelor's Degree, from engineering background is preferred
• Strong problem-solving and decision-making abilities, with a proactive and solutions-oriented mindset.
• Ability to work collaboratively in a team environment and motivate others to achieve common goals.
• Customer-centric mindset and a dedication to delivering exceptional service.