Officer, Transfer Agency, Fund Admin

Job Id: 23640364

Job Purpose:

This is a role for an Officer within the Transfer Agency operational unit, reporting to the Senior Manager of the Indonesia Transfer Agency Operations.

The role involves day-to-day client servicing and transaction processing for the transfer agency operations in Indonesia.

This position is in the Transfer Agency operations unit of the Global Funds Services division. It is a fantastic opportunity for the individual who has experience in the funds industry, and is looking for an opportunity to advance in a fast growing dynamic organization.

Job Background / Context:

The Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund’s transfer agent.

The team is responsible for day-to-day client servicing and back-office functions within the transfer agency unit across mutual funds. All operational activities are executed by the local transfer agency unit.

The candidate will be responsible for handling daily BAU activities, including client servicing. The candidate will work closely with colleagues in other teams within the transfer agency unit as well as units in other Citi locations performing offshored activities.

Key Responsibilities:

The candidate is required to have strong knowledge and extensive practical experience of the following core TA processes:

• Reporting of shareholder trade activity to the fund accountant and fund custodian
• Periodic client & investor reporting
• Bank account reconciliation
• Cash & trade settlement processing
• Corporate action processing
• Client & fund distributor on-boarding, AML/KYC documentation & administration, and data maintenance
• Transaction processing & investor servicing
• Investor on-boarding, AML/KYC documentation & administration, and data maintenance
• Foreign exchange dealing & execution

The candidate should also have experience in the following responsibilities of the Transfer Agent:

• Managing client due diligence visits & review meetings
• Client change request management
• Review of fund prospectuses, operating memorandums and key fund documentation
• Awareness of regulatory and industry change and how it impacts the business
• Client management
• Fund launches and implementation

The candidate should have strong knowledge of the full trade cycle including other functions performed within TA, as well as the responsibilities of the Administrator and Custodian.

Development value:

This is an ideal position for a candidates who wishes to develop their career in funds services and fund administration, particularly in relation to client servicing and transaction processing. The role will also present opportunities for involvement in departmental and inter departmental initiatives which are outside the daily tasks performed by the team. The role will provide opportunity to the candidate to participate in cross functional initiatives, and having the opportunity to engage with management teams within TA and across Funds Operations.

Knowledge/Experience:

The candidate should have approximately 2 to 5 years of working experience and preferably within the Transfer Agency operations or in a Transfer Agency support role e.g. Transfer Agency project management and vendor oversight.

Skills:

In addition to a strong knowledge of Transfer Agency operations and the Funds Industry as outlined above, the candidate also needs to display strong interpersonal skills, communication skills, people management skills and time management skills. The candidate also needs to be able to work independently on projects or sub sets of projects and effectively represent TA. The candidate should also be methodical and has excellent oral and written communication skills.

Due to the nature of the oversight of the outsourced functions, the candidate should also have strong regulatory background and understanding of local regulatory obligations and requirements.

Qualifications:

Bachelor’s/University degree or equivalent experience. Professional qualifications are preferred but not mandatory.

Competencies:

Core Skills & Competencies:

Delivery of high quality service to internal and external customers;

• Display effective organization skills in order to manage competing priorities.
• Represent the TA in the regular service calls with external vendors and outsource business partners
• Manage the delivery of tasks in a timely, accurately and in a controlled environment, ensuring priority items are identified and dealt with in a prompt manner.
• Represent the TA in a competent and professional manner with external vendors and clients.
• Provide an excellent standard of service to our clients both internally and externally.
• Liaise effectively with other parties, both internally and externally and communicate in a professional manner at all times.

Identify and assume ownership of issues;

• Co-ordinate and maintain a calendar of tasks for the team, ensuring the team meets the deadlines agreed.
• Become actively involved in the development of the business by involvement in initiatives such as new business take on
• Co-ordinate or act as TA representative on larger projects, as requested.
• Implement effective risk awareness within the team, ensuring each member of the team adheres to all documented controls
• Take responsibility for assigned tasks and prioritize to ensure expectations are met.
• Display effective delegation skills, focusing on developing individuals within your team.

People and self-management:

• Display effective delegation skills, focusing on developing individuals within your team.
• Completion of all assigned training and management of your own training path by identifying personal training needs and opportunities.
• Adaptable and is capable of assimilating to different environments
• Display effective people management skills with a proven record of managing both strong and weak performers.
• Ability to build a strong and trusted working relationship with internal and external partners and stakeholders.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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