Manager, Retail Fraud Risk Management

About you

• You are humble and prioritize the success of the team over your own with an eagerness to help those around you.
• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment.
• You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet.
• You don't shy away from challenges and have the ability to bounce back from setbacks.

About This Role

• Identify and minimize fraud, deliver the desired customer experience via the digital channels.
• Establish fraud risk management policy and procedure for a new digital bank balancing data collection and customer experience through collaboration with the Tech Team and Product Team.
• Support the Lead Retail Risk on the design, implementation, and execution of various digital transformation initiatives from fraud risk management perspective.
• Lead objective, unbiased and timely investigations into allegations of fraud committed against the bank and ensure that all aspects of fraud investigation are managed at a high level of governance.
• Ongoing preventive measures to manage card authorization and minimize fraudulent account activities and control the fraud loss within the budget level. Own the card authorization rate and fraud rate and fraud loss.
• Work closely with internal stakeholders (e.g., Product, Risk and Tech Team) to comply with procedures and risk control, bank policies and guidelines.
• Carry out UAT for various underwriting functions/modules in the fraud prevention system.
• Worked closely with the Retail Credit Risk team on managing portfolio quality and identify area of improvement in underwriting and fraud risk management.
• Keep abreast of the emerging and current transactional fraud risk.
• Analyse fraud transaction patterns to minimize losses.

What is required and what we’re looking for

• Excellent interpersonal and communication skills.
• Experience in establishing and/or overseeing fraud risk management policy and procedure is preferred.
• Good command of written and spoken Bahasa and English is preferred.
• 5+ years hands-on experience in investigation work such as fraud investigation, law enforcement, criminal litigation, internal audit, or financial forensic investigation for banking products.
• Degree holder in Law, Accounting, Economics, Finance, or equivalent disciplines
• Background in digital fraud risk operations, solid experience in dealing with digital transaction fraud together.