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Lead Concierge Jobs
Company | Conrad Bali |
Address | Bali, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Pariwisata dan Perhotelan |
Expires | 2023-09-06 |
Posted at | 9 months ago |
As a Personal Concierge Leader for the Conrad Bali, you will be part of the Front Office Team which is the main connection between the Guests, the hotel, and the various hotel departments. A Personal Concierge truly influences the first impressions of our guest and VIP and therefore, is responsible for performing the following tasks to the highest standards:
- Serve as the main point of contact for guests and VIP Guests and ensure hotel departments are fully briefed on their requirements.
- Contact Guests through pre-arrival email process and pre-arrival phone calls to welcome the Guests and ascertain their needs and special arrangements, as well as their arrival time.
- Be responsible for special room assignments and suite occupancies.
- Check the Guest arrival reports in advance and VIP Guests and coordinate with the housekeeping team on room allocations.
- Welcome and fulfill the check-in process of guest and VIP Guests, including escorting Guests to their rooms and explaining the room amenities and facilities.
- Ensure all assigned rooms meet the highest standards and include all requested amenities before Guest arrival.
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
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