Hal - Asst Waiter - Sbi

Department: Restaurant

Employment Type: Fixed Term Contract

Location: Indonesia - SBI

Reporting To: Maitre D (DR)

Description

Supports the service of food and beverage in any of the assigned restaurant outlets, including Dining Room, Specialty restaurants, Lido Market or In Room Dining. While working between multiple outlets, ensures guests are consistently provided with courteous, prompt and efficient service according to company standards.

Key Responsibilities

• Demonstrates knowledge regarding food and beverage offerings as explained in each outlet's menu. This includes information regarding portions, ingredients, potential food allergies, and other related information guests may inquire about.
• Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.
• Assists in taking food and drink orders, when requested or assigned following company service standards.
• Assist with achieving departmental guest satisfaction targets and food and beverage revenues by controlling guest flow and seating to achieve maximum turns in the outlets.
• Ensures satisfaction of service with guests in assigned station and resolves any service and/or product deficiencies that may occur.
• Follows and is compliant with all HESS rules and regulations.
• Performs other job-related functions as assigned.
• Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service.
• Actively promote the use of the Company's proprietary Navigator App and responsible for acquiring the necessary skills and knowledge to effectively assist guests with the workings of the App.
• Complies with sequence of service for food and beverage and directs and instructs Assistant Waiters to ensure timeliness of service to guests.
• Comply with company policy regarding waste separation and environmental compliance.

Core Capabilities:

• Team player with good communication skills
• Must be able to tell apart and understand the difference between Allergies and Special Diets in order to provide excellent service.
• Takes initiative, self-disciplined, and must be an outgoing individual.
• Ability to work in a fast-paced environment and maintain a high level of professionalism.
• Positive attitude and works with a 'guests first' mentality.
• Pleasant, polite and neat appearance.
• Always provides personable service.

Skills, Knowledge & Expertise

• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar.
• High school diploma or foreign equivalency is required.
• 2+ years' experience as a Waiter in a 5+ star hotel, cruise ship or high-volume restaurants performing the functions in a similar position.

Physical Requirements

• All team members must be physically able to participate in emergency lifesaving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
• This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.
• While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Work within different temperature changes—indoors to outdoors.
• Able to pass basic safety course.