Group Reservations Coordinator Jobs

Executive - Operations (Offline) , Jakarta , Indonesia

TBO.COM (http://www.tbo.com)

TBO.COM is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO.COM journey began in 2006 with a simple goal – to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBO.COM’s products range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBO.COM’s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO.COM’s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.

Why TBO.COM:

• An open & informal start-up environment which cares.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• Physical Presence in 47 countries with business in 110 countries.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.

What TBO.COM offers to a Life Traveler in You:

• Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.
• Opportunity to drive transformation. Join the journey to create global scale and ‘World Best’.
• As we enter the last phase of the pandemic; travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.

Top Sights During Your Role Stay (Key Expectations):

As a Group Coordinator you are responsible to maintain effective communication on all group related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:

• Upload all group room blocks and their event requirements in TBO system and manage the groups till the group is checked out .
• Monthly conversion report per destination/agent per segment
• Actively take part in the departmental briefings, Sales Blitz, telesales activities and ‘bring back old business’ actions as requested by the Department Head.
• Group log report with status and updates.
• Groups lost business report
• Ensure accurate and timely updates for the Group log and that all leads are tracked and followed up on.
• Prepare monthly reports:
• Analyse group requests, check the availability in the respective hotels, block rooms & space, prepare and send group quotations to all APAC Travel Agents
• Handle all incoming calls and emails related to MICE groups and Leisure Groups inquiries from APAC to ensure that all leads are addressed.
• Assist the senior MICE team members of tbo Global and manage their administrative tasks where and when necessary
• Assess the requirements and the competition for each group lead before sending a proposal to the agent.
• Turn Down Report

Do You have it in You Take the Voyage (‘Must-Haves’)

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences within the Groups Department within a Travel Agency /DMc . Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Expert in Microsoft Office and experienced working are required.

Knowledge & Competencies

The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:

• Customer Focus
• Adaptability
• Understanding Travel agency / DMc Operations
• Drive for Results
• Teamwork
• Planning for Business
• Effective Communication