Field Product Support Technician

Reporting to the President/ Director of JTECH and client’s appointed leadership, the Field Product Support Technician for JACON Equipment will be primarily responsible for working on various mining locations within the client’s mine at Mimika, Indonesia.

JACON is a global manufacturer of shotcrete, concrete transportation, concrete pumping and utility equipment and brings with it an exciting opportunity for a seasoned technician. Experience in Mining, Civil and infrastructure, along with a sound knowledge of underground mining equipment will be considered an advantage.

We are offering the right candidate an attractive salary package and required tooling supplied by Customer.

This is a fly in / fly out to Indonesia with 6/2 roster.

Key responsibilities:

• Maintain and encourage cultural understanding between various employees and promote an inclusive environment.
• Fault finding, repairing, replacing, and providing technical advice while keeping formal records of issues and address recurring problems.
• Inspect and track all equipment and component repairs to achieve cost effectiveness for client and JTECH
• Assist in the formal component tracking systems for client operation.
• Respond to equipment breakdowns and other tasks as directed by the client management.
• Process, conduct investigation and track JACON Equipment warranty claims.
• Training clients on various piece of Jacon Equipment.
• Monitor buffer stock levels and usage as required.
• Develop and assist the national workforce of JTECH and the client workforce by providing specialized and general training.
• Diagnosing root-cause malfunctioning systems and components.
• Assist the General Foreman, Foreman and all Non-staff Mechanics with technical issues and maintenance procedures on JACON Equipment.
• Develop inspection methods, in conjunction with client’ inspection methods, to ensure quality workmanship is being applied in all applications.
• Liaise with management in Underground Maintenance and Operations concerning technical, scheduling and cost issues, including availability and utilization for all JACON Equipment products by providing assistance and knowledge in developing and implementing world class maintenance, strategies and procedures on JACON Equipment.
• Promote a direct and professional business relationship with the client management.
• Testing, carrying out modifications, adjustment and installations to JACON Equipment new and old machinery components and system.
• Establish and maintain suitable records including weekly reports and action plans and other administrative tasks as directed.
• Commissioning of new machinery as required.
• Implement and enforce client’ Safety / NOSA standards.
• As JTECH representative at the client site, provide required information to JTECH management as required.

Knowledge, experience and attributes sought

• Strong analytical and conceptual thinking skills.
• Extensive experience in equipment maintenance with formal training from OEM’s.
• Training in failure analysis, component rebuilds and conflict resolution.
• Highly proactive and achievement oriented.
• Highly focused toward satisfying customer requirements.
• Concern for safety and environment.
• Industry experience in Mining, Infrastructure, or Manufacturing.
• Willingness to work in a team environment.
• Ability to work in a culturally diversified workforce.
• Previous experience in a Mechanical / Diesel Fitter and or Auto Electrician role.
• Basic skill on Microsoft Word, Microsoft Excel and Microsoft Power Point
• Fluent in English (oral and written) and willing to learn Bahasa Indonesia.
• Certificate III Fitter or Certificate III Auto Electrician or equivalent.
• Experience with CAN bus systems is favourable

Preferred knowledge, experience and attributes sought:

• Advanced experience in Failure Analysis.
• Strong computer skills.
• Advanced experience in Equipment Maintenance.
• Advanced experience in Predictive Maintenance plans and process.