Events Manager Jobs

Job Number 22189290
Job Category Event Management
Location The St. Regis Bali Resort, Kawasan Pariwisata, Nusa Dua, Bali, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES
Managing Event Logistics and Operations

• Uses his/her judgment to integrate current trends in event management and event design.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
• Participates in customer site inspections and assists with the sales process as necessary.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Performs other duties as assigned to meet business needs.

Ensuring and Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Sets a positive example for guest relations.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Uses personal judgment and expertise to enhance the customer experience.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Makes presence known to customer at all times during this process.
• Empowers employees to provide excellent customer service.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Responds to and handles guest problems and complaints.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Follows up with customer post-event.
• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

Supporting and Coordinating with the Sales and Marketing Function

• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
• Assists in the sales process and revenue forecasting for customer groups.

Conducting Human Resources Activities

• Assists in the development and implementation of corrective action plans.
• Performs other duties as assigned to meet business needs.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Reviews comment cards and guest satisfaction results with employees.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.