Duty Manager - Park Hyatt Jakarta

Summary

• Submits all guest’s and employee’s incident reports.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Ensures information including but not limited to restaurants, hotel facilities and other miscellaneous are updated periodically.
• Assist to maintain Front Office report including but not limited to Room Upselling and Hyatt Membership.
• Reports and records “Lost and Found” items.
• Assists in the preparation and updates of the Front Office Departmental Operations Manual.
• Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
• Assists to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
• Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
• Assist in delivering signature experiences for each of the touchpoints a customer has during a Park Hyatt journey.

Qualifications

• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & Development skills
• Has minimum 2 (two) years experience in the same position in 5 (five) stars International Hotel Chain
• Indonesian National with a degree in Hospitality or Business Management