Customer Support (Mandarin Speaker)

About Us

MIFX is a pioneer trading platform in Indonesia that is backed by a 23-year-old market leader in the industry, Monex Investindo Futures. We are a futures broker facilitating forex, commodities, and index trading that is fully regulated and complies with BAPPEBTI regulations.

MIFX focuses on making the trading process #SemudahItu by prioritizing easy access, trading education, and providing the lowest prices to start trading where traders can buy 0.01 micro lots from our platform.

Led by a solid marketing-technology team that leverages lean analytics and agile product development with a vision of creating the most seamless trading experience for the millennial generation through the MIFX platform, we are proud to continuously growing our volumes by improving our customer experience and people's experience for sure to grow with us.

We are looking for more talents to create a positive impact.

#SemudahItu join us and be part of Indonesia's next largest fintech company!

Are you ready to be a part of MIFX for the upcoming “big wave”?

What you will do:

1. Handle customers' inquiries and complaints efficiently.
2. Deal with customer complaints, provide a solution and offer alternatives within Company guideline policy.
3. Follow up and ensure closure of inquiry or issue.
4. Ability to demonstrate English & Chinese written and verbal communication skills.
5. Assisting customer’s account opening process
6. Learning about company’s products or services and keeping up to date with changes
7. Providing translations, when necessary, based on language ability.

What you will need:

1. Candidates must possess at least bachelor's degree in any field.
2. Ability to demonstrate English & Chinese written and verbal communication skills.
3. At least 1 year of working experience in the related field
4. Proficiency in using Customer Support Ticketing Software is a plus.
5. Familiar with troubleshooting and resolving QoS (Quality of Service) related issues.
6. Excellent judgment to prioritize customer issues based on their urgency and severity.
7. The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.
8. Love to provide excellent service to the customers in a good way.
9. Ability to communicate effectively oral and written to help customers fix their issues and feel satisfied with the experience.
10. Willing to work in shift.