Customer Service Jobs

Your Role:

Your role as a Customer Service is ensuring customer satisfaction throughout the customer's journey, from first contact to after-sales service.

Job Responsibilities :

• Support seamless customer order experience by processing order, track order status updates, delivery tracking, and if necessary organizing with supply chain and logistics teams to ensure delivery processes meet the customer requirement.
• Provide seamless customer service by processing orders, tracking status updates, tracking shipments, and coordinating with the supply chain and logistics teams to ensure that delivery processes meet customer expectation
• Answer customer inquiries and customer feedback promptly through various channels based on the company's standards in order to help the customer understand our product and service
• Communicator & team player who informs internal team about customer feedback in order to improve customer satisfactions

Details:

• Work from Office (Cilandak Barat, Jakarta Selatan)
• Full time only

How to apply:

Fill out our internal application form to apply https://forms.gle/grZsA683vbkPoaRF6

Applicants who are able to work ASAP (without notice period to current company) will be prioritised