Creator Operation Specialist, Digital Services

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Digital Services team provides e-commerce sellers with a suite of digital tools that automates and optimizes the most challenging aspects of the e-commerce process, allowing users to streamline order fulfillment and manage customer experience across various digital channels and platforms, integrating it with our delivery services to create a hassle-free experience.

Responsibilities

• Assist MCN agencies and creators in onboarding TAP process and take responsibility for ongoing TAP process management, track/review/confirm their deliverables, and analyzing relevant creator business data, and commission settlement.
• Integrate operational results and resources, to explore and create showcases. And collaborate with user operation and the marketing team to provide valuable materials for marketing purposes.
• Assist shop to select proper product for affiliate selling and negotiate with shop to get best commission. Guide shop’s behavior inside product, match proper creators, timely update status, provide sales result. Analyze performance and provide improvement suggestions. Build the shop's satisfaction.
• Through daily work, be able to explore the characteristics of our proprietary platform products and users’ needs, assist the team in completing operation SOP refinement and continuous iteration. Collect user needs and feedback to help the product team optimize product functions.

Requirements

• Familiar with the influencer e-commerce market, especially Tiktok commerce is a plus.
• Good sense with data, strong analytical skills and good problem-solving skills.
• Excellent learning ability, execution capability, result-oriented, sense of responsibility.
• Strong communication and cross-team collaboration skills, being able to work with the team to solve problems and complete tasks.
• Understand the operational logic of MCN or creator business.
• With more than 2 years of experience in the e-commerce industry.
• Bachelor's degree or above, with more than 2 years of experience in the Internet industry
• Ability to speak in English & Bahasa. Mandarin speaking ability is a strong plus

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.