Country Technology Production Support

Role Responsibilities

Incident Management

• Manage application availability with defined outage and ensure SLA compliance.
• Prepare Impact Analysis for all incidents.
• Manage Customer impacted non high severity Incidents and recovery activities.
• Perform routine Application Health checks.
• Define incident action items and follow-up for closure.
• Manage High Severity Incidents and participate recovery activities.

Problem Management

• Root cause analysis for high impact incidents.
• Follow-up on preventive action implementation and closure.
• Defining Preventive actions.

Change Management

• Review all interface changes.
• Review all application changes and assess the impact.
• Implementation of changes in production.
• Verification of application health and availability.
• Review all infra changes and assess the impact.

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to the role

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes

• Responsible for executing and supervising the Incident Management, Problem Management and Change Management process.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners

Risk Management

• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business

Regulatory & Business Conduct

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Lead the Standard Chartered Bank Indonesia to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Key stakeholders

• CPBB, Standard Chartered Bank Indonesia
• Technology team , Standard Chartered Bank Indonesia
• CCIB, Standard Chartered Bank Indonesia

Other Responsibilities

• Embed Here for good and Group’s brand and values in the Standard Chartered Bank Indonesia; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Language : Indonesia and English (Fluent in conversation and written)
• Academic : Associate or Bachelor Degree

Role Specific Technical Competencies

• IT Service Continuity Management
• Technical Troubleshooting
• IT Service Improvement
• Performance Measurement and Tuning
• IT Service Change Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Flexible working options based around home and office locations, with flexible working patterns
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job: Retail Banking
Primary Location: Asia-Indonesia-Jakarta
Schedule: Full-time
Employee Status: Permanent
Posting Date: 24/Jul/2023, 7:55:22 PM
Unposting Date: Ongoing