Club Lounge Attendant (Fairmont Gold)

Company Description

Hotel Overview

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter ballroom.

Club Lounge Attendant (Fairmont Gold)

The position is responsible for assisting the daily operation of the Fairmont Gold department, ensuring the highest levels of Guest satisfaction at all times. Ensure that all Fairmont Gold Service Essentials and Operational Procedures are adhered to. Japanese-speaking ability is a plus point!

What's In It For You

• Opportunity to develop your talent and grow within your property and across the world!
• Employee benefit card offering discounted rates in Accor worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Learning programs through our Academies

What You Will Be Doing

• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next.
• Provide the service based on the guest preferences
• Controlling inventory needed for Fairmont Gold pantry
• Build a strong relationship with the guest and anticipate their needs
• Efficiency of work in dish wash, pantry, and service preparations
• Greet and Farewell guests in a friendly, courteous manner
• Cleanliness and work safety in Food preparation and service areas
• Provide a smooth arrival and departure experience
• Accuracy in order taking
• Provide the check in and check out process at the lounge
• Ensure the service provided is done in a timely manner
• Identifying guest preference acting on them to ensure a service experience is created and communicate to team and updating profile plus.
• Ensure that every guest request is owned and resolved in a timely manner
• Timeliness in pick-up and delivery of menu items
• Use a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong

Qualifications

Your experience and skills include:

• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Certificate or diploma in hospitality or related field
• Flexible and able to embrace and respond to change effectively
• Food and beverage knowledge or background
• Good presentation and influencing skills
• Ability to work independently and has good initiative under dynamic environment
• Minimum of 1 years of relevant experience in FO department
• Good interpersonal skills with ability to communicate with all levels of employees
• Fluency in English & Japanese
• Strong working knowledge of Opera, Microsoft Offices
• Self-motivated and energetic
• Multicultural awareness and able to work with people from diverse cultures
• Food and Beverage serving experience required.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"