Chief Customer & Digital Officer (Retail)

• Develop and implement customer & digital strategies.
• Drive the growth of digital platforms.

About The Company
A leading global digital technology enabler that provides integrated digital solutions for multiple industries is looking for Chief Customer & Digital Officer to design and implement strategies that improve customer engagement, loyalty, and sales across all group brands
Key Responsibilities

• Collaborate closely with BUs and corporate functions to develop and implement effective customer and digital strategies.
• Champion the customer experience across all group brands, identifying opportunities to improve customer convenience, engagement and loyalty.
• Lead the implementation of Loyalty Club across BUs: The selected candidate will lead the implementation of Loyalty club across all Strategic Business Units, collaborating closely with technology teams to ensure seamless integration.
• Supervise e-commerce operations, including web operations, content, customer service, and coordination with supply chain management, across our own sites and third-party marketplaces to ensure products are live and strategies are in place to drive sales, replenishments, and online campaigns.
• Lead the digital transformation, identifying and implementing opportunities to improve our digital capabilities and drive business growth.
• Responsible for driving and generating growth of Loyalty club members, increasing the sales per member through an omni-channel strategy, and mitigating churn of members.
• Leverage data analytics tools to use them as a point of reference to analyze customer behavior and identify opportunities for driving revenue growth.

Key Requirements

• Experience in leading digital transformation initiatives, developing new capabilities leveraging latest cutting edge digital innovation, identifying and implementing opportunities to improve digital capabilities and drive growth.
• Excellent organizational and project management skills - be able to prioritize and manage multiple projects simultaneously.
• Strong communication and leadership skills to be able to effectively collaborate with different teams and drive growth. The candidate shall also fluent in communicating to C-suites level with proven track record to manage multi-cultural environment and including bridging the communication to the working operational level
• Strong understanding of customer experience and digital platforms to be able to design and implement effective strategies with proven track record in improving customer experience and generating more sales per customer with omni-channel strategy
• Bachelor's degree in Business Administration, Marketing, Technology or a related field that understands and implements effective business strategies leveraging digital and latest technology evolution.
• Minimum 10 years of experience in a similar role and have significant experience in customer and digital strategy development and implementation in a similar role especially on retail industry with regional exposure.

Call to Action
If you posses the above requirements and keen on the role please share your updated CV to [email protected]