Call Center Data Entry Clerk

JOB SPECIFIC TASKS

• Rotating shifts on weekends for data entry and assisting the sales gallery with any inquiries related to bookings.
• Updating new email blasts as and when there are new promotions.
• Booking hotel reservations through the Marsha system, updating voucher log, and OTM notes for the Finance track.
• Maintain a good record/ filing system.
• Maintain log records for charging, refund, voucher, etc.
• Charging using the EBC system for packages, vouchers, and any upgrades.
• Maintain log records for different departments' daily bookings.
• Updating the OTM system for confirmation, cancellation, or important notes to support the sales gallery.
• Back end Support a team of telemarketers from the call center and local marketing.
• Date entry for daily bookings using the OTM system and sending email blasts to clients.
• Handle monthly reports to managers for call center booking results and performance.
• Performs other duties as appropriate.

CANDIDATE PROFILE

• Proficiency in English (additional language required for certain positions)
• Minimum of one (1) year of experience in administrative, data entry or a related field.
• Ability to work under pressure, manage multiple priorities, and be a self-starter.
• Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
• Excellent organizational and attention to detail skills
• Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.