Business Manager Jobs

Summary

The Business Manager prepares/executes issue identification/resolution and projects within Customer & Digital (C&D) and acts as the ‘Chief of Staff’ to the Exec Director C&D. In this capacity he/she manages interactions with key internal & external stakeholders, drives (strategic) projects and actively participates in shaping the C&D agenda, acts as a sparring partner and provides the C&D ED and his Mgt team with advice on all relevant matters. The business manager is furthermore responsible for a small team that drives the C&D HR, financial & procurement management & some other supporting processes to the C&D ED and his team.

Key Accountabilities And Responsibilities

Business Management

• Establishing and managing HR, Procurement and Finance processes, structures, policies, standards, reports, and frameworks required for visibility, control, effectiveness, and efficiency, supporting the critical business objectives of the department
• Support the C&D ED and his team with creation of storylines/presentations, business cases, etc.
• Collect, analyze, and utilize data and feedback to identify opportunities to foster and improve:
• C&D related internal and external communication,
• The relationship between the department and the other entities (internal/external)
• Ways of working in C&D and between C&D and the wider stakeholder universe
• Build & maintain relevant knowledge of the energy sector and the specific C&D domains
• Act as ‘Chief of Staff’ to the C&D ED:
• Act as a positive representative of the ED and the sector/department to the stakeholder universe
• Identify, shape and coordinate opportunities to improve business processes and outcomes through organizational assessments, design and change
• Drive consistent and transparent financial and risk/opportunity reporting to accurately align business value with C&D CAPEX/OPEX costs/risks/opportunities.
• Drive or support the ED in ad hoc and/or structural programs, projects or activities (eg. energy sector initiatives, issue management, …)
• Prepare, monitor, coordinate and communicate the strategic/tactical agenda of the department

Experience

Knowledge, Skills and E xperience

• Specific experience working in Utility Sector is a huge plus.
• Highly talented individual with appx. 5-7 years work experience, ideally coming from a strategy/consultancy background.
• Proven experience in designing, managing and delivering complex organization transformation programs.
• Experience in people and organization management, especially in an agile way of working context.
• Relevant experience with stakeholder management.

Knowledge

• Knowledge of Quality Standards/Procedures.
• Business/management expertise (business processes and systems).
• Understanding of Energy and wider (digital) Technology capabilities and trends.
• Data interpretation and visualization.
• Knowledge of project management technics.
• Full understanding of all HR functions and best practices.
• Solid knowledge of conducting different types of interviews (structured, competency-based, stress etc.).

Skills

• Excellent interpersonal, communication and motivational skills.
• A good understanding of electricity markets and networks, and in particular the challenges of decarbonization and the creation of renewables-based electricity systems.
• Ability to craft alliances and positively influence peers and stakeholders.
• Ability to thrive in a fast-paced and often high-pressure environment
• Experience with Waterfall/Agile and Scrum way of executing projects.
• Track record of managing teams with the ability to prioritize tasks in a highly dynamic environment, and to motivate and provide strategic direction for other team members.
• Ability to operate in a team-oriented and collaborative environment.
• Demonstrated ability to work on a diverse scope of tasks simultaneously.
• An excellent communicator, able to translate complex economic concepts into effective communications for other senior leaders
• Flexibility to work in the relatively unstructured environment of a start-up.
• Successful in steering & coaching direct colleagues.
• High personal energy, active approach with a can-do mentality.
• High commitment to meet business needs.
• Ability to step into a fast paced, highly changeable domain and willing to take on new challenges.
• Business acumen & leadership skills.
• Good written and spoken English.
• Good analytical and logical thinking skills.

Qualifications

• Master’s degree in business or technical field.
• Relevant advanced certifications from top-tier companies / education platforms.
• Proven track record of success, possibly backed-up by a positive referral.