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Bar Manager Jobs
Company | Hilton |
Address | Bali, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Pariwisata dan Perhotelan |
Expires | 2023-08-21 |
Posted at | 10 months ago |
A Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
- Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
- Adhere to the Company disciplinary policy when necessary
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated
- Set-up of the outlet in accordance with the pre-determined standards of the operation
- Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
- Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
- Meet or exceed the monthly drink profit margin target
- Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
- Maintain an effective bar service with an emphasis on high quality, efficient service.
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
- Evaluate the performance of the Team ensuring the highest standards of service are given at all times
- Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
- Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
- A warm personality, attentive and smartly presentable
- A medium level of IT proficiency is required
- Excellent leadership, interpersonal and communication skills
- Flexibility to respond to a range of different work situations
- Accountable and resilient
- Ability to work under pressure
- An ability to listen and respond to demanding Guest needs
- Customer Service experience in supervisory or above capacity
- Committed to delivering high levels of customer service
- Previous experience in similar role
- Passion for delivering exceptional levels of Guest service
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