Assistant Restaurant Manager - All Day Dining

Job Number 23124085
Job Category Food and Beverage & Culinary
Location Renaissance Bali Nusa Dua Resort, Kawasan Pariwisata Lot SW 4 & 5, Bali, Bali, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES
Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Assists in supervising daily shift operations.
• Provides feedback to employees based on observation of service behaviors.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.

Conducting Day-to-Day Restaurant Operations

• Opens and closes restaurant shifts.
• Manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Performs all duties of restaurant employees and related departments as necessary.

Providing Exceptional Customer Service

• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Encourages employees to provide excellent customer service within guidelines.
• Meets and greets guests.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Conducting Human Resource Activities

• Supervises on-going training initiatives.
• Communicates performance expectations in accordance with job descriptions for each position.
• Uses all available on the job training tools for employees.
• Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities

• Supervises daily shift operations in absence of Restaurant Manager.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Recognizes good quality products and presentations.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Assists servers and hosts on the floor during meal periods and high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.