Desk Collection Specialist Jobs

Pendidikan terakhir minimal SMA/SMK .

Mampu bekerja dengan team atau individu

Bersedia bekerja shifting dan dibawah tekanan

Sudah melakukan vaksinasi Dosis 2

Collect payments from the customers via communication tools (phone call, WhatsApp)

Keep tracking of assigned account to identify outstanding debt

Menghubungi nasabah untuk mengingatkan perihal pembayaran angsuran dan jatuh tempo angsuran.

Menelepon nasabah sebelum dan setelah tanggal jatuh tempo angsuran.

Melengkapi data atau informasi dari nasabah.

Membantu memberikan informasi ke nasabah cara dan proses pembayaran.

Membina hubungan baik dengan nasabah.

Melaksanakan pekerjaan administratif dan laporan yang diperlukan.

Menghubungi dan mengingatkan nasabah akan jatuh tempo kredit

Melaksanakan SOP dan prasyarat pelunasan sesuai kontrak

Bekerja secara tim dan mengejar target sesuai kontrak

Menjalankan update status kredit nasabah

Menyampaikan informasi dan data terbaru kepada nasabah

Memastikan prosedur kredit hingga jatuh tempo berjalan baik

1. Domisili Semarang, Minimal D3

2. Pengalaman bekerja sebagai Desk Collection (syarat wajib)

3. Berpengalaman memegang bucket keterlambatan (collection)

6. Bersedia langsung terikat kontrak

7. Wajib sudah vaksin minimal Dosis 2

8. Penempatan di Desk Collection Fintech & Perbankan dengan legalisasi terdaftar OJK

Menghubungi nasabah untuk mengingatkan perihal pembayaran angsuran dan jatuh tempo angsuran.

Menelepon nasabah sebelum dan setelah tanggal jatuh tempo angsuran.

Melengkapi data atau informasi dari nasabah.

Membantu memberikan informasi ke nasabah cara dan proses pembayaran.

Membina hubungan baik dengan nasabah.

Melaksanakan pekerjaan administratif dan laporan yang diperlukan.

Strong leadership and management skills.

Providing regular reports on collection activities to management.

Minimum of 5 years of experience in desk collection, preferably in the finance industry.

Proficiency in Microsoft Office Suite and collection management software.

Ensuring that all collection activities are conducted in compliance with company policies and legal requirements.

Bachelor's degree in finance, accounting, business administration, or related field.

Strong organizational and time-management skills

Bachelor's degree in Business Administration, Finance, or a related field

At least 3 years of experience in training and development, preferably in the financial industry

Strong knowledge of collection practices and regulations

Excellent coaching and training skills

Strong interpersonal and communication skills, both verbal and written

Minimum 4 years as Desk Collection Manager

Have experiences in Fintech Company

Have strong ability to manage and lead team

Prepare and make regular adjustments to the collection process and procedures in the Collection Policy.

Analyze data/portfolio to produce actionable insights to reduce bad debts and increase credit recovery.

Coordinate with relevant stakeholders for the development of a digital collection system.

Timely based payment reconciliation with Finance and Accounting team

Perform day to day collection activity

Ensure timely payments from customers

Monitor accounts to identify outstanding debts

Find and contact customer to ask about their overdue payments

Responsible to monitoring the customer who go out of Jabodetabek and ensure the penalty payment