Telephone Operator Jobs in Indonesia , Employment

Are you looking for an exciting job opportunity that will allow you to use your communication skills? We are looking for a Telephone Operator to join our team! As a Telephone Operator, you will be responsible for answering incoming calls, transferring calls, and providing customer service. If you have excellent communication skills and a friendly demeanor, we want to hear from you!

Overview Telephone operators are responsible for providing customer service and technical support over the phone. They answer incoming calls, troubleshoot customer issues, and provide information about products and services. They also provide customer service support for other departments, such as sales and billing. Detailed Job Description Telephone operators are responsible for providing customer service and technical support over the phone. They answer incoming calls, troubleshoot customer issues, and provide information about products and services. They also provide customer service support for other departments, such as sales and billing. They must be able to handle customer inquiries in a professional and courteous manner. They must also be able to provide accurate information and troubleshoot customer issues. Telephone Operator Job Skills

• Excellent customer service skills

• Good communication skills

• Ability to multitask

• Knowledge of customer service principles and practices

• Ability to work in a fast-paced environment

• Proficiency in computer applications

• Knowledge of telephone systems

Telephone Operator Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Ability to work in a fast-paced environment

• Proficiency in computer applications

• Knowledge of telephone systems

Telephone Operator Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of telephone systems

• Knowledge of computer applications

• Knowledge of troubleshooting techniques

Telephone Operator Job Experience

• Previous customer service experience

• Experience in a call center environment

Telephone Operator Job Responsibilities

• Answer incoming calls and provide customer service support

• Troubleshoot customer issues and provide accurate information

• Provide customer service support for other departments

• Handle customer inquiries in a professional and courteous manner

• Follow up with customers to ensure their satisfaction

• Document customer interactions in the customer service database