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Service Team Jobs

Service Operations Team Lead
By Talent Insider At Jakarta Raya, Indonesia
Create Ultimate Customer Experience With Sustainable Profitability By Maximizing Service Efficiency And Service Excellence Roadmap In South-East Asia
4 years of hand-on working experience on field
5 years or more experience in the field service operation
Analytical mindset and good problem-solving skills
Excellent written and verbal communication skills
Involves Strategic Decisions, As Well As The Development Of The Team And Implementation Of Operational Policies And Procedures
Team Manager For Korean Customer Service Team
By JAC Group At Banjar, Indonesia
Possess 2-3 years of experience in people management within the BPO or contact center industry.
Exceptional time management and multitasking skills.
Collaborate with other departments to streamline processes and enhance the overall customer experience, aligning with company objectives.
Serve as a point of escalation for complex customer issues, demonstrating strong problem-solving skills and finding satisfactory resolutions.
Maintain up-to-date knowledge of company products, services, and policies to provide accurate information and guidance to the team and customers.
Assist in planning and organizing appropriate coverage, aligning staffing to meet operational requirements.
Senior Journalist Team Manager, Bbc News - Indonesian Service
By BBC At Jakarta, Indonesia
A high standard of editorial judgment, writing ability and production skills based on substantial broadcast journalism experience
Ability to manage resources, staff, technical facilities and budgets, in order to make challenging broadcasting in the most cost effective manner
Support planning efforts to commission and integrate BBC News Indonesia output across platforms
Supervise, support and motivate a team of journalists to produce lively, interesting and high-quality content relevant to Indonesian audiences
Contribute to, and chair as needed, the editorial meetings, shaping the day’s output and
Support digital growth through effective application of analytics and best practices

Are you looking for a job that will let you use your customer service skills to make a difference? Join our Service Team and help us provide exceptional customer service to our customers! We offer competitive pay, flexible hours, and a great team atmosphere. Come join us and make a difference today!

Overview The Service Team is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and provide assistance with product inquiries, troubleshooting, and problem resolution. Detailed Job Description The Service Team is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and provide assistance with product inquiries, troubleshooting, and problem resolution. They must be knowledgeable about the products and services offered by the company and be able to provide accurate information to customers. They must be able to troubleshoot technical issues and provide solutions in a timely manner. They must also be able to provide customer service and support in a professional and courteous manner. Job Skills Required
• Excellent customer service and communication skills
• Knowledge of company products and services
• Ability to troubleshoot technical issues
• Ability to provide accurate information
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous customer service or technical support experience
• Knowledge of company products and services
• Ability to troubleshoot technical issues
• Ability to provide accurate information
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of company products and services
• Knowledge of computer systems and software
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service or technical support experience
• Experience in a customer service or technical support role
Job Responsibilities
• Respond to customer inquiries and provide assistance with product inquiries, troubleshooting, and problem resolution
• Troubleshoot technical issues and provide solutions in a timely manner
• Provide customer service and support in a professional and courteous manner
• Maintain customer records and update customer information
• Follow up with customers to ensure their satisfaction with the service provided
• Monitor customer feedback and provide feedback to management