Service Analyst 1 Jobs in Kota Tangerang, Banten , Employment

Are you looking for an exciting opportunity to use your analytical skills to help shape the future of a growing company? We are looking for a Service Analyst to join our team and help us provide exceptional customer service. You will be responsible for analyzing customer data, identifying trends, and making recommendations to improve customer service. If you are passionate about customer service and have a knack for data analysis, this could be the perfect job for you!

Overview A Service Analyst is a professional who is responsible for providing technical support and assistance to customers. They are responsible for troubleshooting and resolving customer issues, as well as providing advice and guidance on how to use products and services. Service Analysts must have excellent customer service skills and be able to communicate effectively with customers. Detailed Job Description A Service Analyst is responsible for providing technical support and assistance to customers. This includes troubleshooting and resolving customer issues, as well as providing advice and guidance on how to use products and services. Service Analysts must have excellent customer service skills and be able to communicate effectively with customers. They must also be able to identify and resolve customer issues quickly and efficiently. Service Analysts must be knowledgeable about the products and services they are supporting, and must be able to provide accurate and timely information to customers. Job Skills Required

• Excellent customer service skills

• Strong communication and interpersonal skills

• Ability to troubleshoot and resolve customer issues quickly and efficiently

• Knowledge of products and services

• Ability to provide accurate and timely information to customers

• Ability to work independently and as part of a team

• Ability to work in a fast-paced environment

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• Previous experience in customer service or technical support

• Knowledge of computer systems and software

• Knowledge of customer service principles and practices

• Knowledge of customer service software, such as CRM systems

Job Knowledge

• Knowledge of computer systems and software

• Knowledge of customer service principles and practices

• Knowledge of customer service software, such as CRM systems

• Knowledge of troubleshooting and problem-solving techniques

Job Experience

• Previous experience in customer service or technical support

• Experience in a customer service or technical support role

• Experience in a fast-paced environment

Job Responsibilities

• Provide technical support and assistance to customers

• Troubleshoot and resolve customer issues

• Provide advice and guidance on how to use products and services

• Identify and resolve customer issues quickly and efficiently

• Provide accurate and timely information to customers

• Monitor customer service metrics and performance

• Maintain customer service records and documentation