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By Mercure Jakarta Batavia
At Jakarta, Indonesia
Are you looking for a job that offers flexible hours, competitive pay, and the opportunity to help people plan their dream vacations? Look no further! We are looking for an experienced Reservation Agent to join our team and help our customers plan their perfect getaways. If you have excellent customer service skills and a passion for travel, this could be the perfect job for you!
Overview A Reservation Agent is responsible for providing customer service and support to customers who are looking to book a reservation. They are responsible for taking customer calls, providing information about available reservations, and helping customers to book their reservations. Detailed Job Description A Reservation Agent is responsible for providing customer service and support to customers who are looking to book a reservation. They are responsible for taking customer calls, providing information about available reservations, and helping customers to book their reservations. They must be knowledgeable about the company’s reservation system and policies, and must be able to answer customer questions and provide solutions to customer issues. They must also be able to handle customer complaints and provide solutions to customer issues. Job Skills Required• Excellent customer service skills
• Excellent communication skills
• Knowledge of the company’s reservation system and policies
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to work independently
• Ability to work with a team
• Ability to problem solve
• Ability to handle customer complaints
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous experience in a reservation system
• Knowledge of the company’s reservation system and policies
Job Knowledge
• Knowledge of the company’s reservation system and policies
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Experience
• Previous customer service experience
• Previous experience in a reservation system
Job Responsibilities
• Answer customer calls and provide information about available reservations
• Assist customers in booking their reservations
• Handle customer complaints and provide solutions to customer issues
• Ensure customer satisfaction
• Follow up with customers to ensure their satisfaction
• Update customer information in the reservation system
• Monitor customer feedback and provide feedback to management
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