Quality Assurance Customer Service Jobs

Have working experiences in compliance/risk management/quality assurance/customer relationship and management in life insurance or other financial institution.

Establishing and/or review the policy/procedure on consumer protection to be aligned with the POJK 6

Monitoring and evaluating the on-going implementation of POJK 6.

Conducting regular meetings on consumer protection with related functions

Establishing service standard & monitoring of such standard in Agency & Frontliners.

Creating service marketing programs to create Promoters.

Strong knowledge of Quality Management Systems (IIATF 16949) and other relevant quality standards.

What are your essential duties and responsibilities?

Work closely with customers to understand their requirements, analyse technical issues, and propose appropriate solutions.

Conduct training programs to enhance cross-functional teams on quality control techniques, customer requirements, and industry standards.

Maintain and keep working area to meet environmental requirements and regulation compliance.

What qualifications will make you successful?

Min. 2 Years Experience in the same position

Able to analyze quality service results and identify gaps

Recommend process improvements to enhance service quality standards on all Hotel Unit Under Parador Hotels & Resorts

Conceptualize to improve productivity and production line performance while maintaining quality accuracy

Discuss with stakeholders to monitor the process and recommend progress intensification

Good Grooming & Fast Paced