Product Ops Intern Jobs

Leadership positions are available for candidates with strong content industry and relevant product management experience

Provide timely and professional input from user experience perspective to support product development from all Shopee Markets

To manage the testing on all shopee markets related to the features release

Minimum 2 years of related industry experience in short video or e-commerce product operation, content understanding and content creation

Analyze and assess data and issues related to content and creation, then produce reports to support decision-making

Research and develop content creation strategy and understanding to improve overall creation and consumption

Assist product managers to design long-term solutions to improve search & recommendation engines

Degree or diploma from a recognized tertiary education institution

Perform testing and QC to evaluate the quality of search & recommendation features

Surface issues with search & recommendation by reviewing bad cases and collecting product feedback

Provide insights on local market’s contexts, competitors, trends, and performance

Communicate clearly verbally and in writing in both English and Bahasa Indonesia

Basic understanding of digital product management

Manage sprints to ensure new features and releases are on-time and bug-free

Experience in planning project deliverables and timeline with multiple stakeholders.

Bonus if you've experience in aligning deliverable and supporting engineers, UX/UI designers

Plan sprint with designers and developers

Support QA to test features before app goes live

Involve and review operational processes to drive productivity improvements in guideline management ranging from training, validating, and calibrating cases with agents

Experience in data processing using Ms. Excel is required. Python or Structured Query Language coding experience will be an advantage

Strong communication skills and well-versed in English (spoken and written)

Work with other regional teams to develop structured policy by collaborating with cross-functional teams

Support data operations for data science-based traffic label identification

Collaborate with local teams to improve labeling quality and guideline understanding

Excellent presentation and time management skills.

0-1 year experience with strong communication and cooperation skill, more sensitive to data, understanding of some data analysis methods.

Monitoring the effectiveness and performance of data entry specialists on a day-to-day basis

Assisting with data entry specialist recruitment to grow the lead database

Help to maintaining a database of potential users for the Data Entry team

Validating data from data entry specialist

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Assisting Sellers in completing the SKU details - image, volumetric, description, weight, etc

QC the onboarded SKUs to complete the information

Ability to work independently and in a team environment

Proficiency in Microsoft Excel and other analytical tools

Compile and present top-line platform performance reports for management

Attention to detail and accuracy in data entry and report generation

Strong verbal and written communication skills

Monitor transaction statuses, identify issues, and promptly communicate them to stakeholders

Collaborate with teams to gather transaction-related information and ensure smooth data flow for reporting

Maintain accurate documentation of transaction status and performance reports

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

QA over seller dashboard bugs

Assist seller acquisition team on administrative task, example: seller creation, data collection, maintain seller data in admin panel

Handle administrative of seller acquisition team

Ability to work independently and in a team environment