Problem Management Intern Jobs

·Reporting to the C-Level Office and will have multi role experience.

·Freshgraduates or 2 year(s) of working experience in the related field.

·Excellent written and verbal communication skills for coordinating across teams

·This position will have 1+2 year contract with permanent employee benefit.

·Active in Organization in or outside Campus, achievement will be a plus.

·Office : Menteng, Central Jakarta

Experience working overseas is a plus

Experience working in Tech is a plus

You will engage in various tasks through various sub-departments throughout the year-long contract, including but not limited to:

Abide by company policies, protocols, and processes.

Growth mindset mentality with a strong desire to continuously learn.

Ability to think 5 steps ahead

Let’s join our Management trainee Program - IPG Career Step Program Batch II right now!😉

Are you fresh graduate and want to set up your career?

-Exclusive Training From Professional Mentors

-High Chance To Get A Strategic Full-Time Position

Strong communication and presentation skills

5+ years of ITSM experience in Change and other processes

ITIL V3 / 2011 Foundation or Intermediate certification

Good understanding of statistical and analytical principles and processes

Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

Negotiate with debtors who are in arrears, offering viable solutions to encourage immediate payment.

A minimum of 3 years of relevant experience in a similar role or field is necessary.

Strong knowledge of the Collection and Recovery domain within the financial industry.

Excellent negotiation and communication skills.

Conduct billing procedures by visiting debtors addresses to collect outstanding payments.

Take ownership of achieving target accounts receivable (AR) quality performance.

Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities

Ensures Problem Analysts are adhering to the Problem Management Process

Provides guidance, direction and coaching on Problem Management activities

Functions as point of escalation for Problem Management Analysts

Responsible for liaising with and providing reports to other Service Management functions

Coordinates with Incident Management, Change Management, and Configuration

Problem & Incident Management expertise.

Problem Management & ITIL expertise is highly preferred.

Manage data warehouse/ data mart for all B2B data source (e.g. Catalist, OSSIN, DWH RBM, etc.)

Manage the initiatives for preventive actions to maintain the quality level of the network.

Track & Manage Service Quality Perf Resolution

Able to manage workload and distributed properly among core team members to deliver on time.