Field Collection Specialist Jobs in Kab. Tangerang, Banten , Employment

Are you looking for an exciting opportunity to join a growing team? We are looking for a Field Collection Specialist to join our team and help us provide our customers with the best service possible. As a Field Collection Specialist, you will be responsible for collecting payments from customers, resolving customer disputes, and ensuring that all payments are received in a timely manner. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Overview:

Field Collection Specialists are responsible for collecting payments from customers who have past due accounts. They may work in a variety of settings, including banks, credit unions, collection agencies, and other financial institutions. They must be knowledgeable about the laws and regulations governing debt collection and be able to effectively communicate with customers.

How To Become an Field Collection Specialist:

To become a Field Collection Specialist, you will need to have a high school diploma or equivalent. You may also need to have experience in customer service, sales, or debt collection. Additionally, you may need to complete a certification program or obtain a license to work in this field.

Field Collection Specialist Skills:

• Excellent customer service skills

• Knowledge of debt collection laws and regulations

• Ability to effectively communicate with customers

• Ability to negotiate payment plans

• Proficiency in using computers and other technology

• Strong organizational and time management skills

• Ability to work independently and as part of a team

What is Field Collection Specialist Knowledge?

• Knowledge of debt collection laws and regulations

• Knowledge of customer service principles and practices

• Knowledge of financial services and products

• Knowledge of computer systems and software

• Knowledge of accounting principles and practices

What is Field Collection Specialist Responsibilities?

• Contact customers to collect past due payments

• Negotiate payment plans with customers

• Prepare and submit reports to management

• Monitor customer accounts and update records

• Resolve customer disputes and complaints

• Maintain customer confidentiality

What is Field Collection Specialist Experience?

• Previous experience in customer service, sales, or debt collection

• Experience using computers and other technology

• Experience in financial services and products

• Experience in accounting principles and practices

What is Field Collection Specialist Qualifications?

• High school diploma or equivalent

• Certification or license in debt collection

• Knowledge of debt collection laws and regulations

• Knowledge of customer service principles and practices

• Knowledge of financial services and products

• Knowledge of computer systems and software

Field Collection Specialist Education:

• High school diploma or equivalent

• Certification or license in debt collection

• Courses in customer service, sales, or debt collection

• Courses in financial services and products

• Courses in accounting principles and practices

What tools help Field Collection Specialist work better?

• Debt collection software: This software helps Field Collection Specialists manage customer accounts, track payments, and generate reports.

• Customer relationship management (CRM) software: This software helps Field Collection Specialists keep track of customer information and interactions.

• Accounting software: This software helps Field Collection Specialists track payments and generate financial reports.

Good tips to help Field Collection Specialist do more effectively?

• Develop strong communication skills: Field Collection Specialists must be able to effectively communicate with customers in order to negotiate payment plans and resolve disputes.

• Stay organized: Field Collection Specialists must be able to keep track of customer accounts and update records.

• Remain professional: Field Collection Specialists must maintain a professional demeanor when dealing with customers.

• Stay up to date on laws and regulations: Field Collection Specialists must be knowledgeable about the laws and regulations governing debt collection.

Common Field Collection Specialist Interview Questions:

• What experience do you have in customer service, sales, or debt collection?

• How familiar are you with debt collection laws and regulations?

• What strategies do you use to negotiate payment plans with customers?

• How do you handle customer disputes and complaints?

• How do you maintain customer confidentiality?