Field Application Engineer Jobs in Kab. Tangerang, Banten , Employment

Are you looking for a job that combines your technical expertise with your customer service skills? We are looking for a Field Application Engineer to join our team! As a Field Application Engineer, you will be responsible for providing technical support to our customers, troubleshooting and resolving customer issues, and developing customer relationships. If you are passionate about technology and customer service, this is the perfect job for you!

Overview A Field Application Engineer (FAE) is a technical specialist who provides technical support to customers, partners, and sales teams. They are responsible for providing technical expertise on products and services, as well as helping customers and partners understand how to use them. FAEs are also responsible for providing technical training and support to customers and partners. Detailed Job Description Field Application Engineers are responsible for providing technical support to customers, partners, and sales teams. They are responsible for providing technical expertise on products and services, as well as helping customers and partners understand how to use them. FAEs are also responsible for providing technical training and support to customers and partners. They must be able to troubleshoot and diagnose technical issues, and provide solutions to customers and partners. They must also be able to communicate technical information in a clear and concise manner. Job Skills Required

• Excellent communication and interpersonal skills

• Ability to troubleshoot and diagnose technical issues

• Ability to explain technical information in a clear and concise manner

• Knowledge of product and service offerings

• Knowledge of customer service principles

• Knowledge of software and hardware systems

• Ability to work independently and as part of a team

• Ability to work in a fast-paced environment

Job Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field

• 5+ years of experience in a technical support role

• Experience with customer service principles

• Experience with software and hardware systems

• Knowledge of product and service offerings

• Ability to troubleshoot and diagnose technical issues

Job Knowledge

• Knowledge of software and hardware systems

• Knowledge of customer service principles

• Knowledge of product and service offerings

• Knowledge of troubleshooting and diagnosing technical issues

Job Experience

• 5+ years of experience in a technical support role

• Experience with customer service principles

• Experience with software and hardware systems

• Experience with troubleshooting and diagnosing technical issues

Job Responsibilities

• Provide technical support to customers, partners, and sales teams

• Troubleshoot and diagnose technical issues

• Explain technical information in a clear and concise manner

• Provide technical training and support to customers and partners

• Monitor customer feedback and provide solutions

• Develop and maintain relationships with customers and partners