Duty Engineering Jobs in Kab. Tangerang, Banten

Job Requirements (Knowledge & Experience):

• Ensure timely and accurate reporting of station activities and performance to senior management

• Bachelor's degree in aviation management, business administration, or a related field

• Monitor and manage daily operations to ensure compliance with regulations and company policies

• Manage and resolve customer complaints and issues in a customer centric way

• Manage and track performance metrics, including on-time performance and customer satisfaction

Relevant Vocational, Tertiary or Trade qualification with minimum 4 years of job-related experience.

Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback

Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services

Manager in implementation of training and remaining sensitive in varying difficult situations at all times

Manage and train the ticketing team

Experience in a customer services role, out of which at least 1 year in Airport Operations of a leading airlines.

Provides input and recommendations to management to improve the effectiveness of the daily operations.

Manage and control manpower on the shift in order to optimize utilization and to maintain staff’s morale and discipline.

Compiling a detailed station handling report for Airport Duty Manager on a shift basis.

Experience in an airline or a reputed GHA on a supervisory level.

Excellent English language communication knowledge.

Weight and Balance, Ramp handling, Dangerous Goods Regulation knowledge.