Register
Recruit Create CV

Customer Care B2B Team Leader Jobs

Care And Team Medical Advisor
By Rey.id At Jakarta Raya, Indonesia
Min. 2 years experience in insurance company, teleconsultation platform or healthcare industry
Has claim analyst experience in Insurance company would be an advantage
Responsible for claim process and payment within agreed SLA; including high claim & ex-gratia claim process
Provide clean and clear claim information to member through member apps for all medical queries and condition mentioned in policy
Prepare and provide claim report (weekly, monthly, yearly)
Aka Segment Leader, Maternal Infant Care
By GE HealthCare At Jakarta, Indonesia
7+ years’ experience in product management, strategic selling in medical, healthcare or a related field
Coach and develop Zone Product Segment teams with direct line management.
Leadership skills to lead teams and shape/lead growth vision and product segment strategy
Strong analytical and process skills
Experience in selling capital equipment
Experience working in a multi-national, matrix organisation
Brand Leader Skin Care Iswhite
By PT Indonesia Premium Goods At Jakarta, Indonesia
Track marketing performance and ROI and prepare a report for management monthly
Manage sales online team in order to achieve target revenue
At least 1-2 years experience as Marketing Strategist or similar role in Marketing
Excellent leadership skill, communication skill, and interpersonal skill
Strong analytical skill, creative minded, and problem solver skill
Experience working in skincare business or related fields is a plus
Aka Patient Care Solutions Service Segment Leader
By GE HealthCare At Jakarta, Indonesia
Experience in commercial execution as well as product management track record
A minimum of 5 years’ experience in field sales, product management
Ability to influence and drive change through exceptional written and verbal communication skills in a collaborative way
Sales, product, marketing or field services experience
Experience operating in a matrix environment with regional & with global teams
Experience as a change agent and process oriented individual
Customer Care B2B Team Leader
By Tiket.com (PT. Global Tiket Network) At Area DKI Jakarta, Indonesia
Ensure Refund, Case Management, B2B Helpdesk, and Preflight/ Rebooking Team SOP is well implemented
Ensure all cases related to Refund, Case Management, B2B Helpdesk, and Preflight/Rebooking Team are solved within SLA
Experience at least 3 years as Customer Care Agent
Experienced in handling international flights (GDS, Sabre, Galileo, Amadeus etc)
Experienced and familiar with contact center operations
Monitoring every request and complaint, analyzing cases, providing settlement solutions, and recovering to achieve customer satisfaction

Are you a natural leader with a passion for customer service? We are looking for an experienced Customer Care Team Leader to join our team and help us provide exceptional customer service. You will be responsible for leading, motivating and developing a team of customer service professionals, ensuring that our customers receive the highest level of service. If you are an organized, detail-oriented individual with excellent communication and problem-solving skills, we want to hear from you!

Overview The Customer Care Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service. The Team Leader will ensure that customer inquiries are handled in a timely and professional manner, and that customer satisfaction is maintained. Detailed Job Description The Customer Care Team Leader will be responsible for leading a team of customer service representatives in providing excellent customer service. The Team Leader will be responsible for managing customer inquiries, resolving customer complaints, and providing customer support. The Team Leader will also be responsible for training and developing customer service representatives, monitoring customer service performance, and ensuring customer satisfaction. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Strong problem-solving and decision-making skills
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to handle customer complaints and inquiries
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory role
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service metrics and performance indicators
Job Experience
• At least 3 years of experience in customer service
• At least 1 year of experience in a supervisory role
Job Responsibilities
• Lead and motivate a team of customer service representatives
• Monitor customer service performance and ensure customer satisfaction
• Handle customer inquiries and complaints in a timely and professional manner
• Train and develop customer service representatives
• Ensure customer inquiries are handled in accordance with company policies and procedures
• Monitor customer service metrics and performance indicators
• Develop and implement customer service strategies and initiatives