Guest Services Manager (Bellman)
By The Ritz-Carlton Hotel Company, L.L.C. At Lannyna, Indonesia
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Bellman Jobs
By The Ritz-Carlton Hotel Company, L.L.C. At Lannyna, Indonesia

Job Number 23066937 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Bali, Jalan Raya Nusa Dua Selatan Lot III, Bali, Bali, Indonesia VIEW ON MAP Schedule ...

"Be the face of our hotel and help create lasting memories for our guests! Join our team as a Bellman and be part of something special!"

Overview:

A Bellman is a hospitality professional who is responsible for providing excellent customer service to guests at a hotel or resort. They are often the first point of contact for guests and are responsible for greeting them, providing information, and helping them with their luggage.

Detailed Job Description:

A Bellman is responsible for providing excellent customer service to guests at a hotel or resort. This includes greeting guests, providing information, and helping them with their luggage. They may also be responsible for running errands, such as delivering messages or packages, and providing directions. Bellmen may also be responsible for providing concierge services, such as making restaurant reservations or arranging transportation.

What is Bellman Job Skills Required?

• Excellent customer service skills
• Ability to lift and carry heavy luggage
• Knowledge of the local area
• Ability to multitask
• Good communication skills
• Ability to work independently

What is Bellman Job Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Valid driver’s license
• Ability to pass a background check

What is Bellman Job Knowledge?

• Knowledge of hotel policies and procedures
• Knowledge of local attractions and services
• Knowledge of customer service best practices

What is Bellman Job Experience?

• Previous experience in a customer service role
• Previous experience in a hospitality role

What is Bellman Job Responsibilities?

• Greet guests and provide information
• Help guests with their luggage
• Run errands, such as delivering messages or packages
• Provide concierge services, such as making restaurant reservations or arranging transportation
• Ensure the lobby and other public areas are clean and presentable
• Assist with check-in and check-out procedures