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Application Support Consultant Jobs

Application Support Consultant Jobs
By Unit4 At Jakarta, Indonesia
Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
Be proactive in highlighting potential escalation risks with your Team Leader and coordinate additional resource requirements to assist with the investigation.
Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
Investigate, document, and present to the Customer Services Team Leader process improvements that enhance the customer experience.
Strong communication skills and fluent in English (verbal and written).
Common knowledge of Microsoft technologies, workplace processes and IT infrastructure.

Are you looking for an exciting opportunity to use your technical skills to help customers succeed? We are looking for an Application Support Consultant to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on best practices. If you have a passion for customer service and a knack for problem solving, this could be the perfect job for you!

Overview:

An Application Support Consultant is responsible for providing technical support to customers and clients who use software applications. They are responsible for troubleshooting and resolving technical issues, as well as providing training and support to users. They must have a strong understanding of the software applications they are supporting and be able to identify and resolve problems quickly. They must also be able to communicate effectively with customers and clients to ensure that their needs are met.