Tiktok E-Commerce - Partner Operations Program Manager(Moderation)

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team
E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. In this role, you will have the opportunity to support our continued growth and expansion.
Roles&responsibilities
1. Manage day to day monitoring vendors' performance, proactively detect potential risks and take solid actions to ensure and maintain good performance;
2. Responsible for the workflow of sites' moderation operation in Ecommerce including product, content and live streaming moderation;
3. Deep dive into sites' performance analysis, contribute insights, set up realistic and stretching goals and KPI metrics, keep tracking and driving efficient actions;
4. Seek improvement opportunities as process expert to help to improve vendors' operation management efficiency;
5. Collaborate closely with various stakeholders, such as policy teams, product & system teams, to help launch new workflows;
6. Partner with cross-functional teams (e.g. Product and Engineering), to build logical operational processes and tooling investments.
Qualifications
1. Bachelor's degree or equivalent experience;
2. 5+ years’ experience working with in Vendor Management / Operations Management;
3. Past experiences in large scale operations working across or coordinating with multiple domains and business units;
4. Highly proficient in Excel;
5. Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams;
6. The ability to not only think outside the box to identify issues and work to resolve them in partnership with business leaders, but also bring in new ideas to innovate in our day to day operations;
7. Excellent written and verbal communication skills, demonstrating effective, clear and professional written and oral communication.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.