Spa & Recreation Manager Jobs

Additional Information Indonesian Nationality
Job Number 23076743
Job Category Spa
Location Mandapa a Ritz-Carlton Reserve, Jalan Kedewatan, Banjar Kedewatan, Bali, Bali, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES
Supporting Management of Spa Operations and Budgets

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Assumes the responsibilities of the Spa Director in his/her absence.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Manages supplies and equipment inventories within budget.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Maintains cleanliness of spa and related areas and equipment.

Ensuring and Delivering Exceptional Customer Service

• Strives to improve service performance.
• Handles guest problems and complaints.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.

Conducting Human Resources Activities

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Participates in employee progressive discipline procedures.
• Participates in an on-going employee recognition program.
• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures employees understand expectations and parameters.
• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Supervises on-going training initiatives and conducting training when appropriate.
• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and providing feedback to individuals.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.