It Manager - The Luxury Collection Resort & Spa, Labuan Bajo

Job Number 23029297
Job Category Information Technology
Location A Luxury Collection Resort & Spa, Labuan Bajo, One Marriott Drive, Labuan Bajo, Indonesia, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May interfaces with vendors, owners, Executive Committee and property staff.
CANDIDATE PROFILE
Education And Experience

• System-related professional certifications desired.
• Previous experience in IR Global Field Services or Marriott Systems Support desirable.
• BS/BA or equivalent work experience. Additionally, 2-4 years experience in like position.

CORE WORK ACTIVITIES
Ensuring Client Technology Needs are Met

• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
• Provides Internet support and maintenance (if applicable)
• Provides cable management support.
• Maintains inventories and manages IT hardware/software.
• Analyzes information, identifies current and potential problems and proposes solutions.
• Maintains, inspects and repairs equipment.
• Inspects and ensures the maintenance of the equipment or the environment.
• Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.
• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Administers and maintains mail and email.
• Monitors, ensures and manages the acquisition and maintenance of property based systems.
• Ensures solutions are consistent with the client's needs and brand specific IR environment.
• Provides feedback to Lodging IR on application functional performance and system performance.
• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
• Consults on specific application issues or hardware/software problems.

Managing Projects and Policies

• Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.
• Enforces IR policies and standards protecting company hardware, software and other resources at the property.
• Monitors processes and evaluates information according to SOP and LSOP requirements.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Maintaining Information Systems and Technology Goals

• Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
• Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
• Ensures proper asset management.
• Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
• Performs on-site monitoring of all projects.

Demonstrating and Applying Information Resources Knowledge

• Keeps up-to-date technically and applies new knowledge to your job.
• Provides technical expertise and support.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

Additional Responsibilities

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.
• Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.