Services Architect Jobs

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Provides technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products.

Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions.

May build a mini-application based on customer requirements to demonstrate the feasibility of the application, often requiring rapid prototyping and/or product demo for a client. May provide software development and consultation to prospective users and/or product capability assessment and validation.

Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Working at NTT

Services Architects are pre-sales persona working with clients in a value co-creation process and internal sales and delivery teams resulting in the design and demo Managed Services solutions across all technology domains. Key focus areas are Client Experience, Service Management, DevSecOps process/tools, and secure data API integration and hybrid delivery modeling. Designs often involve consulting and customized multi-product/multi-vendor solution elements with hardware, software, and cloud services.

They are responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.

They manage a virtual team of domain experts to orchestrate the development of secure, multiple-year, services solutions.

Services Architects will apply both solution design and sales skills to engage and help close opportunities with decision-makers. They spend a substantial amount of time in front of clients supporting the other internal sales expert teams such as sales, partners, and services delivery teams; the delivery teams that will manage the client’s solution, continuous improvement, and deliverables. Building and developing excellent stakeholder relationships with this virtual team, fully understanding the client and the industry in which they operate will contribute to the success of this role.

You will have the opportunity to design solutions with some of the most innovative global organizations, technologies; accelerating the digital transformation business objectives and outcomes.

Responsibilities

Services Architecture Design:

• Lead the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
• Lead the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
• Develop and execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
• Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
• Map the client's requirements against the proposed set of service elements and architectures and lead the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
• Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D, and delivery organization and partners to ensure supportability.
• Leads the design of the Managed Service offering, interfacing with the platform delivery team.
• Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains

Pre-sales & Influence Client Outcome

• Support the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities. This will require an ability to discover and analyze the client’s current architecture, platforms, and operating models

Sales And Delivery Team’s Collaboration

• Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
• Coach, mentor, lead, and act as advisor and decision-maker in service design situations

Commercial Design

• Support the sales teams to have a commercial model discussion with the client
• Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model
• Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term

Vendor Management

• Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition

Knowledge, Skills, And Attributes Required

• Comfortable working with costing models in partnership with sales and finance stakeholders
• Detailed knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models
• A strong point of view on emerging trends in technology, Managed Services Integration, Application Development – DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation
• Ability to communicate potentially improvements and value of our solutions to all levels of stakeholders; especially C-suite decision-makers
• Proficiency in Application and Cloud/Infrastructure Managed Services
• Demonstrated analytical skills and ability to discover and analyze all input and data
• Proven ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organization

Required Experience

• Solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design
• You will need to demonstrate an impressive track record of designing managed services solutions to large enterprise accounts
• Experience working in an environment with global delivery and in multiple geographies and industries
• Proof of structuring large, multi-year profitable contracts

Required Qualifications And Certifications

• Tertiary level – bachelor’s with 6 years experience; or post-graduate degree with at least 4 years experience in a consulting capacity
• Scaled Agile certification or equivalent
• Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent are also desirable
• Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics

What will make you a good fit for the role?

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!